Is an item not entirely satisfactory? That can happen. As long as the material or clothing is completely intact / unworn, you can return it. Register your return by sending an email to info@dsmtrotting.com in which you provide your name, order number (found on the confirmation email you received), item and any reason for return.

You then send your return by mail (at your own expense) to the following address:

DSM Trotting

Gentseweg 232

8792 Desselgem

Do not forget to include your order confirmation (or a copy thereof) with the package of your return shipment. This way we can process your return the fastest. Once we have received your item, we will refund the purchase amount within the week.

You can of course also give a return in our store in Desselgem.In that case we would like to ask you to take your order confirmation (or a copy thereof) to the store for optimal processing of your return.

Return conditions

  • The item has not been worn or used
  • All cards / tags are attached to the product
  • The item is returned to us within 14 days of the order date
  • The item is delivered to us in good condition
  • Products must remain closed